Terms of Service

Terms of Service

Last updated: 29 November 2025

1. About Us

These Terms of Service (“Terms”) govern your use of our website and any services we provide through it.

The website is operated by Baxton (“Baxton”, “we”, “us”, “our”), located at:

Baxton
Unit 1, Forrest Street
Blackburn
United Kingdom
BB1 3BB

You can contact us using the details provided on our Contact Us page.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website.

2. Other Documents That Apply

These Terms apply together with the following additional documents, which you should also read carefully:

  • Our Privacy Policy – explains how we collect, use and protect your personal data.

  • Our Terms & Conditions of Sale – apply to any orders you place for goods through our website.

  • Our Cookie Policy (if applicable) – explains how we use cookies and similar technologies.

If there is any conflict between these Terms and our Terms & Conditions of Sale, the Terms & Conditions of Sale will take priority in relation to any purchase you make.

3. Who May Use Our Website

Our website is intended primarily for use by people resident in the United Kingdom. We may accept orders from outside the UK, but we do not guarantee that content on our site is appropriate or available for use in other locations.

You must be at least 18 years old to create an account or place an order through our website.

By using our website, you confirm that:

  • You are legally capable of entering into a binding contract; and

  • You are using the website in accordance with these Terms and all applicable laws.

4. Changes to These Terms and to Our Website

We may update these Terms from time to time. Whenever we do so, we will revise the “Last updated” date at the top of this page. The updated Terms will apply from the date they are posted.

We may also update and change our website from time to time to reflect changes to our products, our users’ needs and our business priorities.

5. Your Account

If you create an account on our website, you must ensure that the details you provide are:

  • Accurate and complete; and

  • Kept up to date.

If you choose, or are provided with, a user ID, password or any other piece of security information as part of our security procedures, you must:

  • Treat this information as confidential; and

  • Not disclose it to any third party.

We have the right to disable any user ID or password at any time if, in our reasonable opinion, you have failed to comply with any of these Terms.

If you know or suspect that anyone other than you knows your user ID or password, you must promptly notify us.

6. Orders and Purchases

When you place an order for products through our website, our Terms & Conditions of Sale will apply to that order. These will cover, for example:

  • How the contract is formed between you and us

  • Prices, payment and taxes

  • Delivery, risk and ownership

  • Returns, cancellations and refunds

  • Faulty or misdescribed goods and your statutory rights

Nothing in these Terms affects your legal rights under UK consumer law.

7. Acceptable Use of Our Website

You may use our website only for lawful purposes. You must not use our website:

  • In any way that breaches any applicable local, national or international law or regulation

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

  • To bully, insult, intimidate or humiliate any person

  • To send, knowingly receive, upload, download, use or re-use any material which is illegal, offensive, obscene, defamatory or infringing

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam)

  • To knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, logic bombs, spyware, adware or other malicious or technologically harmful material

  • To attempt to gain unauthorised access to our website, the server on which it is stored or any server, computer or database connected to our website

  • To attack our website via a denial-of-service attack or a distributed denial-of-service attack

We may report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity where we are legally required to do so.

8. Intellectual Property Rights

All content on this website – including text, graphics, logos, images, product descriptions, design, layout and software – is owned by or licensed to Baxton and is protected by copyright, trade mark and other intellectual property laws.

You may:

  • View, download and print content from our website for your own personal, non-commercial use only

You must not, without our prior written consent:

  • Copy, reproduce, modify, distribute, transmit, republish, display, perform or otherwise use any content from our website for commercial purposes

  • Use any of our trade marks, logos or other proprietary graphics

If you print, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Information on Our Website

We take reasonable care to ensure that the information on our website is accurate and up to date. However:

  • Product images are for illustration purposes only; actual products may vary slightly

  • All product descriptions, specifications and technical data are provided in good faith but are not guaranteed to be error-free

  • We may update product information, pricing and availability at any time without notice

Any content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You should always check product specifications and suitability for your specific application before purchase.

10. Our Responsibility to You

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any rights you may have under the Consumer Rights Act 2015 or other non-excludable UK consumer protection laws

If you are a consumer

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of:

  • Our breaking these Terms; or

  • Our failing to use reasonable care and skill.

We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

We only supply products for domestic and private use. If you use our products for any commercial, business or re-sale purpose, our liability to you will be limited as if you were a business user (see below).

If you are a business user

If you are using our website or purchasing products in the course of your business, then, to the fullest extent permitted by law:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it

  • We will not be liable for:

    • Loss of profits, sales, business or revenue

    • Business interruption

    • Loss of anticipated savings

    • Loss of business opportunity, goodwill or reputation

    • Any indirect or consequential loss or damage

Our total liability to business users for all claims arising out of or in connection with your use of the website (whether in contract, tort, negligence, breach of statutory duty or otherwise) will be limited to the total amount you have paid to us in the 12 months prior to the event giving rise to the claim, or £100, whichever is higher.

11. Your Responsibility to Us

You agree to compensate us for any loss, damage, cost or expense we suffer as a result of:

  • Your breach of these Terms; or

  • Your misuse of our website or any content on it.

This clause does not apply where the loss is caused by our own fault.

12. Third-Party Websites

Our website may contain links to third-party websites and resources. These links are provided for your information only.

We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Use of third-party websites will be subject to their own terms and conditions and privacy policies.

13. Suspension or Withdrawal of Our Website

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.

We may suspend, withdraw or restrict the availability of all or any part of our website for business and operational reasons, including maintenance and updates. Where possible, we will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and that they comply with them.

14. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales.

  • If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or in the courts of your home jurisdiction within the UK.

  • If you are a business user, you agree that the courts of England and Wales shall have exclusive jurisdiction.

15. Contact Us

If you have any questions about these Terms, please contact us using the details on our Contact Us page.